Returns & Exchanges

Tyres and rims are not like most products: once a tyre has been mounted on a rim, or a rim has been fitted to a car and driven on, it cannot be resold as new. That is why the most important rule on this page is simple — check the size before fitting, and we will check it with you. We read the placard on your driver's door and measure rim offset on the ramp precisely so that returns are rarely needed.

Items you can return or exchange

You can return or exchange a tyre, rim or accessory within 7 days of purchase or delivery if:

• It has not been fitted, mounted, driven on or modified in any way.
• It is in the same condition you received it, with any labels, stickers and packaging.
• You have your receipt, invoice or order number.

Exchanges for a different size, brand or finish are the most common case, and we are happy to do them. Any price difference is charged or refunded at the time of exchange.

Items that cannot be returned

• Tyres that have been mounted on a rim or driven on.
• Rims that have been fitted to a vehicle, or that show marks from fitting.
• Used tyres, once fitted.
• Workshop services once the work has been carried out (see our workmanship guarantee if something is not right).
• Special-order items sourced specifically for you, unless they arrive faulty or not as ordered.

Faulty or wrong items

If we supplied the wrong item, or an item arrives damaged or faulty, we will exchange it or refund you in full, including any delivery charge you paid. Please tell us within 48 hours of delivery and do not fit the item. Defects that appear after fitting are handled under our warranty policy.

Online orders delivered by courier

For an eligible return on an order that was delivered to you, contact us first on 0333 3996060 or WhatsApp so we can arrange it. Unless the item was faulty or incorrect, return courier costs are paid by the customer, and the original delivery charge is not refundable. Tyres and rims are heavy, so it is often cheaper and faster to bring an exchange to our shop in G-10/1 in person.

Refunds

Once a returned item reaches us and passes inspection, we refund using the original payment method where possible. For cash on delivery orders we refund by bank transfer, EasyPaisa or JazzCash — we will confirm the details with you. We aim to process refunds within 7 working days of approving the return.

Where to find us: Shop # 4,5,6, Block 63, I&T Centre, Street 35, Bela Rd, G-10/1, Islamabad 44100. We are open 24 hours, 7 days a week.